Service & Operations Management Using Global Frameworks

$3,500.00 $2,900.00

This course provides a comprehensive understanding of service and operations management within a global framework. We will explore strategies, techniques, and best practices for managing operations in diverse international environments, considering cultural, economic, and regulatory differences. The course emphasizes the integration of theory and real-world applications to develop the skills needed for effective global operations management.

Course duration : 30 Hours | Required study hours: 20 to 24 hours.

Training Mode : Classroom training - Online Interactive | Personalized 1 to 1 Interactive Program

Frequency : Flexi pass to attend for the next 120 days in any of the schedule.


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       ITIL Foundation certification is one of the most highly valued qualifications on the resume of any ITSM professional.
       The ITIL 4 Foundation course is best suited for
            a) IT Managers/IT Architects
              b) System Administrators and Analysts
              c) Operations Manager, Database Administrators
              d) Process Owners, Practitioners
              e) Service Delivery Professional, Quality Analyst
              f) CIOs, CTOs, IT Directors
       Obtaining the ITIL foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
       To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

       Participants attending this ITIL 4 Foundation certification training will gain knowledge about the fundamentals of the latest ITIL 4 update and introduces them to the Service Value System (SVS) which describes how enterprise components and activities work together to enable value creation.
       Helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy.
       Study Guide created by subject matter experts.
       Highly Qualified, Certified, and Accredited trainers.
       Personalized LMS with lifetime access to course materials.

    Module 1 : Introduction
    1.1 Definition and scope of Service and Operations Management
    1.2 Importance of effective operations in achieving business objectives
    1.3 Role of operations in creating value for customers

    Module 2 : Key Concepts of Service Management
    2.1 Concept Definition 1 - Service Management
    2.2 Concept Definition 2 - Services
    2.3 Concept Definition 3 - Stakeholders

    Module 3 : Four Dimensions of Service Management
    3.1 The four Dimensional Model
    3.2 Service Value System
    3.3 Service Value Chain
    3.4 Value Stream
    3.5 Important Practices in Service Management
    3.6 The Guiding Principles

    Module 4 : Mangement Practices
    4.1 Key Management Practices
    4.2 Incident Management
    4.3 Service Desk Practices
    4.4 Service Request Management Practice
    4.5 Problem Management Practice
    4.6 Change Enablement Practice
    4.7 Service Level Management
    4.8 Information Security, Relationship and Supplier Management
    4.9 Service Configuration and Deployment Management
    4.10 Continual Improvement Practice

    Q : When does the workshop start and what are the timings?
    A : You can get all the details related to the timings and dates of the workshop will be send to your E-Mail Id. 

    Q : Will this be live or pre-recorded?
    A : It's going to be a completely live session

    Q : I made the payment but didn't receive any confirmation email.
    A : Write to and our awesome support team will solve your queries in the fastest time possible.

    Q : Since the workshop is live, will you be sharing recordings?
    A : Yes , we will be sharing recordings. Since it's a live workshop, it's expected that each participant will attend the workshop live. Also, recordings of a live session are just boring.

    Q : Can I get a refund?
    A : No. We don't provide refunds in any case. If you are not sure about the workshop, check out the testimonials, read more about the trainer and take an informed decision. In case you miss out on attending the live workshop, we can move you to the next batch only ONCE.

    Q : When can I receive the bonuses?
    A : After the workshop is done, you will receive all the bonuses within 48 hours.

    Q : Will I get a certificate after completion?
    A : Yes, you will receive a certificate of completion if you finish the entire workshop.

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    Service & Operations Management Using Global Frameworks

    $3,500.00 $2,900.00